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The best Twitter conversation

Posted by on Nov 18, 2013

It starts as a chat between a mobile operator and a customer, and then it just gets more and more delightful.

The original post is here: http://www.buzzfeed.com/scottybryan/this-is-the-best-twitter-conversation-you-will

A customer tweeted this to Tesco Mobile.

So a customer tweeted this to Tesco Mobile.

No, I don’t really understand it either.

But Tesco Mobile replied in memorable fashion.

But Tesco Mobile replied in memorable fashion.

Then it escalated, in a way you didn’t expect.

Then it escalated, in a way you didn't expect.

It became a party, and more companies joined in.

It became a party, and more companies joined in.

And then even more joined. Big issues were debated.

And then even more joined. Big issues were debated.

But sadly, the party had to come to an end :(

But sadly, the party had to come to an end :(

Twitter: @tescomobile

It’s probably still going on. You can follow it here.

WELL DONE, SOCIAL MEDIA MANAGERS.

This Is The Best Twitter Conversation You Will Read Today

 

A Twitter conversation with no self serving marketing messages! You are all awesome.

Did anyone notice that Sainsburys missed the chance to join in?

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Three Myths about Sales (that Social Media Disproves)

Posted by on Oct 12, 2013

Alyson Button Stone Are you stuck in old style thinking when it comes to sales?

A guest post from Alyson Button Stone, Director of Content Strategy at Nimble 

Myth #1. You should never use social media to boast about your company. Those self-deprecating tweets and posts are just transparently markety sounding.

We’ve all seen them, those sly little bragging tweets. “Wow, just heard that I’ve been nominated for the Academy Award. So not worthy!”

But there’s a loophole — the personal bio and the company profile. On your Twitter description, on your LinkedIn page, on Google+, and on your personal biography, social media welcomes the sedate brag — as long as it’s confined to the correct spot. In a company description, you are free to run amok with a list of awards, honors, and accolades. Don’t waste this stellar opportunity — update and edit these regularly. Keep them fresh and classy.

Myth #2: You simply can’t avoid cold calls if you are in sales.

Not true! With social media, you need never make a cold call again! Warm up prospects with social correspondence. Monitor the social stream, do some research, find things you might share in common or uncover a need for information. Then approach gently to enter the conversation. Think “cocktail party” behaviour. Be polite, ask questions, and build the relationship organically. The discussion, the call, the intro — all are much more graceful when you already have connected.

Myth #3: You can’t really know when your prospect is ready to buy, or tell when he’s dissatisfied with his current vendor.

Au contraire, mes amis! Your prospect is putting all sorts of clues out into cyberspace. All you have to do is put on your glasses and your hearing aid. What are they interested in? — they’re telling you on Facebook, on Twitter, on Google+. They might be dropping hints… might be letting off some steam…. Most important, perhaps, is cultivating an ability to spot “trigger events,” which signal big changes for their company and might provide an opportunity for yours.

Trigger events are times when you can more easily ask the right questions, and demonstrate a more intimate knowledge of what your prospect might need — rather than a disjointed mix of random marketing messages that will often lead to a sort of “emotional unsubscribe.” Leave the elephant gun at home and bring darts to the party. Here are some trigger events to look for between the lines (or right out in the open) when you’re reading your prospect’s social communications:

• expanding, relocating, new building
• merger/acquisition
• big regulatory changes or new legislation
• new CEO or new owner
• analyst opinions change up or down
• funding round
• new product
• awards/recognitions

There are many more sales myths that social selling practices are making obsolete — but many traditional sales practices are evergreen. Exploring where the myths meet the new social sales realities is an interesting learning experience.

Nimble.com logoalyson@nimble.com
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Nimble - Building Business Relationships Has Never Been Easier

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My social media journey - Week 6

Posted by on Aug 18, 2013

Andy Hatcher of The Mapp talks about Facebook for Business

Andrew hatcher

(Andy is the MD of  The MAPP Ltd., a company that provides simple visual planning solutions)
“Even if you fall on your face(book), you’re still moving forward.” Adapted from Victor Kiam
 

Listen to Andy’s interview on Show 20 Mapp-logo-R-80

 
I have had 72 new visitors in the last week and interestingly they look at an average of 2 pages each with the most popular being Pricing and the Demo page which I am thinking are both good signs. 9 new free account signups which makes 36 in total.

Is Facebook the place for businesses? 

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My social media journey - Week 5

Posted by on Jul 28, 2013

Andy Hatcher of The Mapp talks about links and backlinks

Andrew hatcher

(Andy is the MD of  The MAPP Ltd., a company that provides simple visual planning solutions)

“Nonsense and beauty have close connections.” E. M. Forster

 

Listen to Andy’s interview on Show 20 Mapp-logo-R-80

Visitor numbers are still rising although only just about up to 243 – Summer affects everyone I am informed… 3 more free account signups which makes 27 in total.

So this week I started to have a look at the world of links – or perhaps more correctly “backlinks”. Now these little critters seem to have a special type of magic when it comes to search engines and what they are really looking for in terms of ranking your site. 

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My social media journey - Week 4

Posted by on Jul 8, 2013

Andy Hatcher of The Mapp continues charting his Social Media journey.

Andrew hatcher

(Andy is the MD of  The MAPP Ltd., a company that provides simple visual planning solutions)

“Words are, of course, the most powerful drug used by mankind.”  Rudyard Kipling

 

Listen to Andy’s interview on Show 20 Mapp-logo-R-80

Producing engaging and valuable content

Visitor numbers are still rising although only up to 159 from 120 – I am confidently told that these numbers mean nothing at this stage but I do like to measure so I will use them as a guide – only 5 new free account sign ups but if I’m getting more than zero then I’m happy.

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My social media journey - Week 3

Posted by on Jul 1, 2013

Andy Hatcher of The Mapp charts his Social Media journey.

Andrew hatcher

(Andy is the MD of  The MAPP Ltd., a company that provides simple visual planning solutions)

“One may say the eternal mystery of the world is its comprehensibility” – Einstein

Listen to Andy’s interview on Show 20 Mapp-logo-R-80

So the weekly report now says that I have had 120 visitors this past week up from 42 so that seems great and, along with 8 free account sign ups, the figures, albeit not in any way startling are at least moving up!

The Twitter dance

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My social media journey - Week 2

Posted by on Jun 24, 2013

Andy Hatcher of The Mapp is charting his Social Media journey, week by week .

Andrew hatcher(Andy is the MD of The MAPP Ltd., a company that provides simple visual planning solutions)

Getting Found, Getting Lost and Getting Hacked!

Listen to Andy’s interview on Show 20 Mapp-logo-R-80

With week one behind me and a report that showed that I had had a total of 41 visitors and one free account sign up I was feeling very happy that things could definitely be worse - and then I woke up on Monday to find that our Twitter account had been hacked. The hacker seemed to think that our account represented a great way to sell Canadian pharmaceuticals which was a new one on me. Does anyone really ever click those links? I truly hope not!

So having been found by someone undesirable, the rest of the week was focused on how to find those I really want to connect with. 

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My social media journey - Week 1

Posted by on Jun 16, 2013

 Andy Hatcher of The Mapp will be charting his Social Media journey, week by week .

Andrew hatcher

(Andy is the MD of The MAPP which provides simple visual planning solutions.)

Whether ’tis nobler to be liked or to be shared?

It was with some trepidation that as summer arrived in the UK, my company finally crossed the border from the country called pre-revenue into the land that lies beyond (which I suspect is called no-revenue). The second iteration of our online service had finally been built to that magical point of minimum viability and could now be allowed out of quarantine to our slavering public.

My long suffering advisor asked me, with a completely straight face, whether, when people read my blog, did I want them to like me or share me?

The last time I did anything like launch a new product 

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The visual web and social media

Posted by on Jun 10, 2013

The presentation that Dirk Singer of The Rabbit Agency mentions in Show 19 is here:

KPCB Internet Trends 2013 from Kleiner Perkins Caufield & Byers

 

 

Dirk Singer of The Rabbit Agency talks about why visual images are becoming more important in so many social networks

 

The visual web and what it means for you from The Rabbit Agency (Rabbit)
Hear Dirk talk about his interest in social photography on Show 19 
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80 Rules of Social Media

Posted by on Jun 5, 2013

What is your favourite social media ‘rule’?

We all have them but Jeremy Waite of Adobe, who was our first guest on the show, has just posted his “80 Rules of Social Media”. Its a hilarious and irreverent, straight talking view and we’re asking our readers and listeners to tell us what their favourite rule is. 

Leave us a comment below and we’ll read out your favourites and give you a mention on the show.

Jeremy’s post is here on his blog “Follow Me I’m Right Behind You”

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The psychology of sharing and social media: 3 things you need to know

Posted by on Jun 1, 2013

By Nathalie Nahai, The Web Psychologist.

Read her best-selling book, Webs Of Influence, here. 

This post originally appeared on Chinwag.com.

 

Hidden drivers

There are many different, psychological drivers behind online sharing.

Whether you want to impress your peers, gain new followers or drive traffic to your website, the subconscious principles that govern the way we share can also be used consciously to help you create more contagious content.

Here are three of the most effective principles at play:

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Guest bloggers

Posted by on May 7, 2013

Blog 1Would you like to be a guest blogger for the show?

From creating content to outsourcing, from measuring influence to the Zero Moment of Truth, we’ve had some fantastic guests who have helped us to describe how social media and social networking is helping to create exciting business opportunities for people who see that there is “no more business as usual” and are eager to explore new business models. 

The show is attracting some interesting comments in our Google Plus Community  and we’d like to extend this to give more people an opportunity to become regular bloggers for the show. 

If you have an opinion or a story on how social media and social networking is changing the way we do business and would like to have it published here, let me know

Here are few guidelines for your guest post:

  • It will be in the same vein as our interviews -  broadly how social media and social networking is changing the way we do business (not how to set up a Facebook Page or a blog). 
  • It will be original - never published before *anywhere*.
  • No longer than 500 words (instalments are fine for longer topics).
  • Submitted as a word doc or similar.  
  • No images - we’ll source our own to avoid copyright issues.
  • No advertorial from “professional” marketers on behalf of their clients disguised as a guest post. 
  • No more than 20 words describing you, the author with your links. 

Looking forward to hearing from you!

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